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Accessibility Statement

Last updated: April 22, 2026

Our commitment: That.You Credit is committed to ensuring that everyone — including people with disabilities — can access free credit education. If you encounter a barrier, please tell us and we will fix it promptly.

1. Our commitment

That.You Credit believes that access to financial education is a right, not a privilege. We are committed to making our website usable by everyone, including people who use assistive technologies such as screen readers, keyboard navigation, voice control, or display adjustments.

We view accessibility as an ongoing effort, not a checkbox. We actively work to identify and fix barriers, and we welcome feedback from users who experience difficulties.

2. Accessibility standards

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, published by the World Wide Web Consortium (W3C). WCAG 2.1 AA covers four core principles:

  • Perceivable: Information and interface components must be presentable in ways users can perceive, including text alternatives for non-text content.
  • Operable: Interface components and navigation must be operable — the site must be fully keyboard navigable.
  • Understandable: Information and operation of the interface must be understandable.
  • Robust: Content must be robust enough to be interpreted reliably by assistive technologies.

3. Measures we take

To support accessibility, we take the following measures throughout the design and development of the Site:

  • Semantic HTML: We use proper heading hierarchy (H1 → H2 → H3), landmark elements (nav, main, footer), and ARIA attributes where needed.
  • Keyboard navigation: All interactive elements — including navigation menus, forms, buttons, calculators, and modal dialogs — are reachable and operable using only a keyboard (Tab, Shift+Tab, Enter, Space, arrow keys).
  • Focus indicators: Visible focus outlines are maintained for all interactive elements so keyboard users can see where they are on the page.
  • Alt text: All meaningful images include descriptive alternative text. Decorative images are marked so screen readers skip them.
  • Color contrast: We maintain a minimum contrast ratio of 4.5:1 for normal text and 3:1 for large text against their backgrounds, meeting WCAG AA requirements.
  • Color not used alone: We do not convey information using color as the only visual means — icons, text labels, or patterns are used alongside color.
  • Form accessibility: All form fields have visible labels and descriptive placeholder text. Error messages identify the affected field and describe what is wrong.
  • Responsive design: The Site is fully usable on mobile, tablet, and desktop and at any text size, including when browser text is zoomed to 200%.
  • No auto-playing media: We do not auto-play audio or video without user action.
  • Skip link: A "skip to main content" link is available at the top of each page for keyboard users.
  • Plain language: We write in plain English, targeting a reading level appropriate for general consumers, because accessible content means content that can actually be understood.

4. Assistive technology support

We test the Site with the following assistive technologies and aim for full compatibility:

  • Screen readers: NVDA + Firefox (Windows), VoiceOver + Safari (macOS and iOS), TalkBack (Android)
  • Keyboard navigation: All major browsers (Chrome, Firefox, Safari, Edge)
  • Browser zoom: Up to 200% zoom without loss of content or functionality
  • High contrast mode: Windows High Contrast and macOS Increased Contrast
  • Voice control: Dragon NaturallySpeaking (Windows), Voice Control (macOS/iOS)

5. Known limitations

Despite our efforts, some areas of the Site may not yet fully meet WCAG 2.1 AA. Known current limitations include:

  • Interactive calculators: Complex multi-step calculators may have reduced screen reader support for dynamically updating results. We are actively working to improve ARIA live region announcements for these tools.
  • Third-party content: Embedded content from third-party services (such as Google Sign-In) may not fully meet our accessibility standards. We have limited control over third-party interfaces.
  • Older articles: Some older editorial content may not fully conform to our current accessibility standards. We are working to audit and update this content progressively.

If you encounter an issue not listed here, please report it (see below).

6. Report an accessibility issue

We want to hear about barriers you encounter. If a page or feature is not accessible to you, please contact us and include:

  • The URL of the page where you experienced the issue
  • A description of the barrier or what you were trying to do
  • The assistive technology or browser you were using (if applicable)

We will acknowledge your report within 2 business days and aim to resolve the issue or provide an accessible alternative within 10 business days.

7. Formal complaints

If you are not satisfied with our response to your accessibility concern, you have the right to escalate your complaint. In the United States, website accessibility complaints may be filed with:

  • U.S. Department of Justice, Civil Rights Division — which enforces the Americans with Disabilities Act (ADA) and its web accessibility requirements for public accommodations.
  • Your state's human rights or civil rights division.

We are committed to resolving accessibility concerns directly whenever possible, and we take all reports seriously.